BusinessExpert empowers business people to immediately identify problems, analyze causes, manage metrics, and optimize processes for increased innovation and agility.
Savvion's BusinessExpert, an add-on to Savvion BusinessManager, makes practical business improvement possible and enables people to immediately contribute to top-line growth and measurable business value.
While “business improvement” and “process optimization” sound good on paper, the reality for most people is that, to get there, they must often dig through piles of unsorted reports, rely on IT intensive data collection, deal with lack of authority to make changes and spend their time in lots of meetings—only to have the business continue to bleed due to a lengthy change process.
Overcoming Real-World Challenges to Business Improvement: How Continuous Process Optimization Leads to Topline Business Value
BPM promises continuous improvement, rapid change, and faster solution delivery. Savvion BusinessExpert delivers practical business improvement that works within the realities of your organization and culture. Savvion BusinessExpert provides dashboard visibility into process anomalies so you can instantly know where to target improvement efforts. It provides business-driven, web-based analytics so business people don’t have to rely on IT to identify and analyze problems. And most importantly, it puts business users in control at critical junctures to identify and easily implement enhanced solutions until the rest of the organization can catch up.
Identify Problems – Find and Track What is Most Important
Savvion’s BusinessExpert continually assesses process performance and sends observations of interest to a business user. Now you can create new business metrics from the web and monitor already-configured metrics for maximum service level agreement (SLA) compliance. The system will alert you when key SLAs are in jeopardy of being missed.
Analyze Problems – Powerful Analytics on the Most Robust Data Model
Business people now have ad-hoc access to deep analytical information associated with process data with Savvion BusinessExpert. It ensures all data is available to a business user at the point of analysis without requiring heavy IT configuration, increasing agility and empowerment to stop the business from bleeding. Multidimensional OLAP tools are available to users at run-time and the open data structure is system-managed – no heavy IT lifting is needed to support even the most complicated analysis.
Triage – Timely Intervention without Burdening IT
Savvion BusinessExpert recommends corrective steps to overcome SLA mishaps in the short-term until longer-term solutions can be discussed and approved. It enables business users to configure and deploy rules-based solutions themselves as a stop-gap. Not only does Savvion BusinessExpert track and execute business rules on behalf of the business user but IT will support it because solutions don’t impact the back office.
Optimization – It’s a Journey, Not a Destination
Optimization is ongoing as your business grows and market conditions change. Savvion gives business people the tools to identify and weigh the impact of all potential improvements and facilitate rapid incremental process change. This agility and empowerment impacts top-line revenue and increases innovation needed to survive today’s competitive landscape.