SANTA CLARA, Calif. — September 30, 2008 —Savvion®, the trailblazing process management (BPM) company, today introduced Savvion Communications Order Management Solution (COMS) 7.0, a carrier-grade business process management system for communications industry service provisioning and customer order fulfillment.

”Companies providing cable, telecom, cellular, content or other communication services must deliver seamless service to customers while keeping costs down,” said Sanjay Kumar, Vice-President of Communications and Media Solutions at Savvion. “With our new Savvion COMS 7.0, we are the first in the industry with a solution that helps them meet those goals immediately. “

COMS 7.0 leverages Savvion’s successful track record of building advanced order management solutions for many of the worlds leading communications companies. The product helps both management and workers within service provisioning operations to better manage the end-to-end order management activities needed to fulfill a customer’s service request. Because it is part of a communications service provider’s OSS/BSS architecture, COMS 7.0 integrates easily with existing Customer Relationship Management (CRM) systems, order entry systems, and all other downstream systems involved in the provisioning and fulfilling of customers’ service requests.

Savvion’s COMS 7.0 platform outperforms traditional telecom order management software and other types of Operational Support Systems (OSS) by

• Reducing operating cost and delivery time of service provisioning;
• Dramatically shortening time to market for new products and services, lowering the cost of development and ongoing support;
• Enabling users at all levels and stages of the carrier operations to model new processes, recognize bottlenecks, and define ongoing solutions;
• Providing real-time graphical visibility and metrics across a company’s processes for all levels of management;
• Integrating easily with existing infrastructure, such as a service provider’s existing Operational Support System and Business Support Systems (OSS/BSS) assets; and
• Supporting ‘double/triple/quad play’ bundled service offerings across multiple OSS eco-systems.

A full list of features of COMS 7.0 can be found on the Savvion Web site at www.savvion.com/communications/order-management.

“Ever since we launched the industry’s first Business Process Management (BPM) system in 1999, it has been our vision to deliver industry-specific solutions. COMS 7.0 is our first solution that delivers on that mission, allowing companies to leapfrog over their particular market constraints,” said Dr. M.A. Ketabchi, Savvion CEO and founder. The company will be adding more industry-specific solutions in the near future.

About Savvion

The world’s top-performing companies, including 20 of the Fortune 100, choose Savvion to operate more productively and profitably. As the business process trailblazer, Savvion moves enterprises beyond ordinary BPM with groundbreaking business-critical software, solutions and services that make them more competitive and cost-efficient. Headquartered in Santa Clara, California, Savvion can be reached at www.savvion.com or 888-544-5511.

Media Contacts

Ling Gee, Savvion marketing@savvion.com 408-330-3496
Sandra Maresca, Spiralgroup sandram@spiralgroup.com 707-869-9419

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