Balanced Scorecard

The creators of the Balanced Scorecard, David Norton and Robert Kaplan, indicated that "What gets measured gets done" and "What you measure is what you get". Yet, companies have no real process intelligence due to fragmentation and poor metrics.

What process data they are able to obtain often times has no relationship to their business objectives. Savvion BusinessManager offers a balanced scorecard reporting and management system to measure the impact and contribution of business processes in the achievement of identified business objectives. Unique in the industry, Savvion BusinessManager not only gathers key performance indicator (KPI) metrics from existing business systems, it also provides direct visibility into the real time business processes where the KPIs are generated, providing management with the ability to initiate immediate corrective action processes to resolve problems when they occur.

The Balanced Scorecard business methodology is an aid to achieving strategy by showing how key measures interrelate to track progress towards strategy. The process of "translating strategy into action" involves turning the company's strategic vision into clear and understandable objectives within the perspective of financial, customer, internal processes, and innovation and learning. Savvion BusinessManager is the ideal system to automate the entire Balanced Scorecard process from the methodology of defining the KPIs to the hands-on real time monitoring of the KPIs at a variety of levels within the organization. Savvion Savvion BusinessManager collects metrics during process execution, as well as data from other systems, and measures the success of the process in meeting the predetermined performance criterion. Savvion BusinessManager processes, control and measure processes that cross multiple business units and are measured against the business objectives defined to achieve the corporate strategies.

Companies are embracing the balanced scorecard and case studies indicate significant achievements through its implementation and use. According to a recent Bain & Co. survey, about 50% of North America Fortune 1,000 companies, and in Europe between 40% and 45%, are using the scorecard. Aligning and measuring business process contribution and impact to the organization and the achievement of business objectives is an essential element in managing business processes.