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Sprint
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Through its Sprint FON group, the company is the #4 long-distance carrier in the US, after AT&T, WorldCom, and Verizon, based on the number of subscribers. The unit also is the #1 non-Bell local service provider and in 2003 the company began a 12-year project to upgrade its local service network to packet-based technology. Sprint FON also operates an Internet backbone system covering the US with a transatlantic link to major European cities.
Savvion Solution:
Employee Move Process
Problem
Employees or even entire departments often move from facility to facility to accommodate growth or re-alignment
HR, facilities, telecom and IT all need to be notified and coordinated to complete the move on time
Cumbersome manual process required contacting each department and following up to assure completion
Solution
Individuals initiate the move process using familiar web UI
Process automatically routes tasks to appropriate providers
Employees and managers now visually track progress
Benefits
Individual/group moves are planned and executed quickly
Services managers have visibility to track resources
Process is consistently implemented across the country
Costs reduced significantly while satisfaction increased
